Love the vehicle, however, more than 6 months later we find out upon registering our vehicle, Rides and Rigs chose the wrong address. No were on my paperwork had I listed a PO Box, and today I am advised it was registered to a PO box and at my own expense and effort I will have to correct this problem. Thanks Rides and Rigs for such wonderful customer service.
****Response from RIGS & RIDES:
Brian, we take all forms of feedback very seriously! We are a small local family business dedicated to making sure all our clients are set up for success. Our welcoming culture is geared towards the growth of our entire community and we believe with positive clear communication, solutions can be found that work for everyone involved, regardless the issues. As you indicated you love the super clean low mile well maintained 2013 VOLVO XC60, and have had zero mechanical issues with it since you purchased it on 12/09/23 ... but you have a complaint with the DMV. According to you the discrepancy is you never updated your personal PO BX mailing address. Sadly RIGS & RIDES has zero control over the DMV. We only can submit information we are given from our clients. You are correct, we did not put your old PO bx in the new DMV registration paperwork you signed with us.... Yet somehow however your previous PO BX number was still listed with the DMV and that is where they choose to send your Tags and Registration. This issue is clearly out side our control, and fortunately is a very simple fix. However, You must contact the DMV and update Your personal and private information listed with them. As we tried to explain to you on the phone both on 5/22/24 & 5/23/24 it is a very simple fix on your part. Once You have updated your private information with the DMV they will resend out the Tags & Registration.... There is zero expense for you to contact the DMV and update your personal information and you can do this either in person, or via the DMV website. The simple solution to this issue is for you Brian, to contact the DMV and update your personal information, so they can send the Tags and Registration to your updated address. If you have any more questions, feel free to contact the management team here at RIGS & RIDES. Thanks for your business we look forward to working with you in the future.